Desktop Support Engineer

This role involves providing technical support and troubleshooting assistance to end-users, ensuring the smooth operation of computer systems and related hardware and software. The Desktop Support Engineer will be responsible for resolving technical issues, maintaining computer systems, and providing excellent customer service.

Key Responsibilities

Provide first and second-level technical support to end-users.
Troubleshoot hardware and software issues.
Install, configure, and maintain computer systems, printers, and other peripherals.
Manage user accounts and permissions.
Perform system updates and patches.
Document support requests and resolutions.
Escalate complex issues to senior support staff.

Requirements/Qualifications

Experience in desktop support or a related role.
Strong knowledge of Windows operating systems.
Familiarity with Microsoft Office Suite.
Excellent troubleshooting skills.
Good communication and customer service skills.
Ability to work independently and as part of a team.

About the Company Dixit Infotech Services is a technology solutions provider focused on delivering innovative services to businesses. They specialize in assisting organizations with their technology needs to enhance efficiency and productivity.