US 3rd Party Collections Process

This role focuses on managing and resolving collections for US-based clients. The position requires a detail-oriented individual with strong communication and negotiation skills to ensure timely and accurate recovery of outstanding payments while maintaining positive customer relationships.

Key Responsibilities:

Manage a portfolio of accounts, prioritizing efforts to maximize recovery.
Contact debtors via phone, email, and other channels to negotiate payment arrangements.
Document all communication and actions taken in the account management system.
Investigate and resolve account discrepancies and disputes.
Adhere to all relevant legal and regulatory requirements related to collections.
Maintain accurate records of all collection activities.

Requirements/Qualifications:

1 to 4 years of experience in collections or a related field.
Strong understanding of collections processes and best practices.
Excellent communication and negotiation skills.
Ability to work independently and as part of a team.
Proficiency in Microsoft Office Suite.
Detail-oriented with strong analytical and problem-solving skills.

About the Company: Smart Vision Consultancy Services provides specialized consulting and staffing solutions to businesses across various sectors. The company focuses on delivering expert support and talent to help organizations achieve their strategic goals.