Customer Support Executive - Voice & Non-Voice

This role involves providing exceptional customer support through both voice and non-voice channels. The Customer Support Executive will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

Responding to customer inquiries via phone, email, and chat.
Troubleshooting and resolving customer issues efficiently.
Providing accurate information and guidance to customers.
Escalating complex issues to appropriate teams.
Maintaining detailed records of customer interactions.
Ensuring adherence to quality standards and service level agreements.

Requirements/Qualifications:

Excellent communication and interpersonal skills.
Strong problem-solving abilities.
Ability to work independently and as part of a team.
Customer-focused attitude.
Proficiency in computer applications.
0-3 years of experience in customer support (preferred).

About the Company: Tharare Global Solutions is a provider of business process outsourcing services. The company focuses on delivering solutions that help businesses improve efficiency and customer satisfaction.