Technical Support Manager

This role is responsible for leading and managing a team of technical support professionals, ensuring exceptional service delivery and customer satisfaction. The Technical Support Manager will oversee the resolution of complex technical issues, implement best practices, and contribute to the continuous improvement of support processes.

Key Responsibilities:

Lead and mentor a team of technical support engineers.
Manage and resolve escalated technical issues.
Develop and implement support processes and procedures.
Monitor team performance and provide feedback.
Collaborate with other departments to ensure seamless service delivery.
Identify and implement opportunities for process improvement.
Ensure adherence to service level agreements (SLAs).

Requirements/Qualifications:

Proven experience in a technical support management role.
Strong technical troubleshooting skills.
Excellent leadership and communication skills.
Ability to work effectively in a fast-paced environment.
Experience with ITIL or similar service management frameworks.
Strong customer service orientation.

About the Company: Hewlett Packard Enterprise is a global technology company focused on enabling digital transformation. They provide a wide range of products and services to help organizations innovate and succeed.