Duty Manager

This role involves overseeing daily operations and ensuring the smooth functioning of hospitality services. The Duty Manager is responsible for maintaining high standards of service, addressing guest needs, and managing staff effectively to create a positive and memorable experience for all.

Key Responsibilities:

Supervising and coordinating staff activities to ensure efficient operations.
Responding to guest inquiries and resolving complaints promptly and professionally.
Maintaining a safe and secure environment for guests and staff.
Monitoring service quality and implementing improvements as needed.
Ensuring adherence to company policies and procedures.
Managing inventory and controlling costs.
Handling emergency situations and escalating issues as appropriate.

Requirements/Qualifications:

Proven experience in a hospitality management role.
Excellent communication and interpersonal skills.
Strong leadership and problem-solving abilities.
Ability to work effectively under pressure.
Knowledge of hospitality operations and service standards.
Proficiency in using relevant software and systems.

About the Company: Sri Havisha Hospitality Infrastructure is dedicated to providing exceptional hospitality experiences. The company focuses on creating comfortable and welcoming environments for guests and delivering outstanding service within the hospitality sector.