Desktop Support Engineer

This role focuses on providing technical support and troubleshooting assistance to end-users, ensuring the smooth operation of computer systems and related hardware and software. The Desktop Support Engineer will be responsible for resolving technical issues, maintaining computer systems, and providing excellent customer service.

Key Responsibilities

Provide first-level technical support to end-users.
Troubleshoot and resolve hardware and software issues.
Install, configure, and maintain computer systems and peripherals.
Manage user accounts and access permissions.
Document support requests and resolutions.
Escalate complex issues to senior support staff.
Assist with IT projects as needed.

Requirements/Qualifications

1 to 3 years of experience in a desktop support role.
Strong knowledge of Windows operating systems.
Experience with hardware troubleshooting and repair.
Familiarity with Microsoft Office Suite.
Excellent communication and customer service skills.
Ability to work independently and as part of a team.
Basic networking knowledge.

About the Company

Option US is a technology-driven organization focused on delivering innovative solutions to businesses. They specialize in providing a range of services to help clients optimize their operations and achieve their goals.