ServiceNow Business Analyst

This role focuses on providing expert-level support for ServiceNow implementations and ongoing management. The Business Analyst will work closely with stakeholders to understand business needs, translate them into technical requirements, and ensure the effective utilization of the ServiceNow platform.

Key Responsibilities:

Gather and document business requirements related to ServiceNow.
Design, configure, and customize ServiceNow modules to meet business needs.
Develop and maintain ServiceNow workflows, forms, and reports.
Provide training and support to ServiceNow users.
Troubleshoot and resolve ServiceNow issues.
Collaborate with technical teams to ensure successful implementation of ServiceNow solutions.
Participate in testing and quality assurance activities.

Requirements/Qualifications:

Significant experience as a Business Analyst with a focus on ServiceNow.
Strong understanding of ServiceNow platform and its modules.
Experience with ServiceNow configuration, customization, and development.
Excellent analytical and problem-solving skills.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Experience with ITIL processes is a plus.

About the Company: CGI is a global provider of IT and business process services. They help clients in various industries achieve their business objectives through technology solutions and consulting services.