Non-Voice Customer Service Executive

This role focuses on providing exceptional customer support through non-voice channels, ensuring customer satisfaction and resolving inquiries efficiently. The ideal candidate will possess excellent communication skills, a proactive approach to problem-solving, and the ability to thrive in a fast-paced environment.

Key Responsibilities

Responding to customer inquiries via email and chat.
Troubleshooting and resolving customer issues.
Providing accurate and timely information to customers.
Escalating complex issues to the appropriate teams.
Maintaining a high level of customer satisfaction.
Documenting customer interactions and resolutions.

Requirements/Qualifications

0-5 years of experience in customer service.
Excellent written communication skills.
Strong problem-solving abilities.
Ability to work independently and as part of a team.
Proficiency in using customer service software.
Strong attention to detail.

About the Company

Talent Acquaintance is a staffing and recruitment firm dedicated to connecting talented individuals with leading organizations. They specialize in providing comprehensive talent solutions across various industries.