Remedy ITSM Admin Helix SaaS

This role involves administering and supporting the Remedy ITSM platform, leveraging Helix SaaS capabilities to optimize IT service management processes. The position requires a skilled professional to ensure the smooth operation and continuous improvement of the ITSM environment, contributing to enhanced service delivery and user satisfaction.

Key Responsibilities:

Administer and maintain the Remedy ITSM platform.
Configure and customize Remedy workflows and forms.
Implement and manage Helix SaaS integrations.
Troubleshoot and resolve ITSM related issues.
Develop and maintain documentation for ITSM processes and procedures.
Collaborate with stakeholders to gather requirements and implement solutions.
Monitor system performance and identify areas for improvement.

Requirements/Qualifications:

Experience in administering Remedy ITSM.
Familiarity with Helix SaaS.
Strong understanding of ITIL framework.
Experience with ServiceNow is a plus.
Excellent problem-solving and analytical skills.
Strong communication and interpersonal skills.
5 to 10 years of relevant experience.

About the Company: Tata Consultancy Services is a global leader in information technology services and consulting. The company helps businesses worldwide transform and grow by providing innovative solutions and services across various industries.