Tele Caller

This role involves engaging with potential customers and providing excellent customer service over the phone. The Tele Caller will be responsible for outbound calling, handling inquiries, and ensuring customer satisfaction. This position requires strong communication skills and the ability to build rapport with individuals from diverse backgrounds.

Key Responsibilities

Making outbound calls to prospective clients.
Answering incoming calls and addressing customer inquiries.
Providing information about products and services.
Resolving customer complaints and escalating issues as needed.
Maintaining accurate records of customer interactions.
Achieving daily and monthly call volume targets.

Requirements/Qualifications

Excellent communication and interpersonal skills.
Ability to handle customer interactions professionally and empathetically.
Strong listening and problem-solving skills.
Basic computer literacy.
Ability to work independently and as part of a team.
Prior experience in a call center or customer service role is a plus.

About the Company

Truxcargo operates within the logistics and transportation sector, facilitating the movement of goods and providing related services. They are dedicated to providing efficient and reliable solutions for their clients’ supply chain needs.