Technical Lead - Commercial Laptop Service

This role involves leading and managing technical support operations for commercial laptop services. The successful candidate will be responsible for ensuring efficient and effective service delivery, resolving complex technical issues, and mentoring a team of support engineers.

Key Responsibilities:

Lead and manage a team of technical support engineers.
Troubleshoot and resolve complex technical issues related to commercial laptops.
Ensure adherence to service level agreements (SLAs).
Develop and implement technical support processes and procedures.
Collaborate with other teams to ensure seamless service delivery.
Provide technical guidance and training to support engineers.
Monitor and analyze support performance metrics.

Requirements/Qualifications:

5 to 8 years of experience in technical support or a related field.
Strong experience with commercial laptop hardware and software.
Excellent troubleshooting and problem-solving skills.
Proven leadership and team management abilities.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.

About the Company:

Persol is a global provider of talent solutions, connecting organizations with skilled professionals. They specialize in helping businesses find and retain top talent across various industries and functions.