Service Support Manager

This role is focused on leading and managing a team responsible for providing exceptional service and support to clients. The Service Support Manager will ensure efficient resolution of issues, proactive identification of potential problems, and continuous improvement of support processes to enhance customer satisfaction.

Key Responsibilities:

Manage and mentor a team of support professionals.
Oversee the resolution of client issues and escalations.
Develop and implement support processes and procedures.
Monitor support performance metrics and identify areas for improvement.
Collaborate with other departments to ensure seamless service delivery.
Maintain strong client relationships.

Requirements/Qualifications:

Proven experience in a service support management role.
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Ability to analyze data and identify trends.
Experience with support ticketing systems.
Problem-solving and analytical skills.

About the Company: Trigent Software is a technology solutions provider focused on delivering innovative software development and IT services. They assist clients in leveraging technology to achieve their business goals and improve operational efficiency.