Assistant Manager - Training Quality

This role focuses on ensuring the quality and effectiveness of training programs within a dynamic and client-focused environment. The Assistant Manager will play a crucial role in monitoring training delivery, identifying areas for improvement, and collaborating with stakeholders to enhance the overall learning experience.

Key Responsibilities:

Monitor and evaluate training sessions to ensure adherence to quality standards.
Identify gaps in training content and delivery methods.
Develop and implement quality assurance processes for training programs.
Provide feedback to trainers to improve their performance.
Collaborate with subject matter experts to update training materials.
Analyze training data to identify trends and areas for improvement.
Support the development of new training initiatives.

Requirements/Qualifications:

Experience in training and quality assurance.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Proficiency in Microsoft Office Suite.
Experience with learning management systems (LMS) is a plus.

About the Company: Startek is a global provider of customer experience solutions, helping businesses connect with their customers across various channels. They specialize in delivering exceptional service and support to enhance customer satisfaction and loyalty.