Assistant Quality Manager / Assistant Manager Quality

This role focuses on ensuring the quality of processes and deliverables within a dynamic business environment. The Assistant Quality Manager will be responsible for monitoring performance, identifying areas for improvement, and implementing solutions to enhance overall quality and customer satisfaction.

Key Responsibilities:

Monitor and evaluate quality performance metrics.
Identify root causes of quality issues and recommend corrective actions.
Develop and implement quality control procedures.
Train and mentor team members on quality standards.
Collaborate with cross-functional teams to improve processes.
Conduct quality audits and inspections.
Ensure compliance with relevant quality standards and regulations.

Requirements/Qualifications:

Proven experience in quality management.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Proficiency in quality management tools and techniques.
Experience in a BPO environment is a plus.

About the Company: Selectica International Solutions provides business process outsourcing services to a diverse range of clients. They focus on delivering high-quality solutions and supporting business growth through operational excellence.