Manager - Customer Service

This role focuses on leading and managing a team of customer service professionals to deliver exceptional support and build strong customer relationships. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a dedication to ensuring customer satisfaction.

Key Responsibilities

Lead and motivate a team of customer service representatives.
Oversee daily operations of the customer service department.
Develop and implement customer service strategies and procedures.
Monitor and analyze customer feedback to identify areas for improvement.
Resolve complex customer issues and escalate as needed.
Ensure adherence to quality standards and service level agreements.
Train and mentor new customer service team members.

Requirements/Qualifications

4 to 9 years of experience in customer service.
Proven leadership and management skills.
Excellent communication and interpersonal skills.
Strong problem-solving and decision-making abilities.
Ability to work effectively under pressure.
Proficiency in customer service software and tools.
Experience in developing and implementing customer service strategies.

About the Company

Sarthee Consultancy is a professional services firm dedicated to connecting talented individuals with leading organizations. They specialize in providing staffing and recruitment solutions across various industries, helping businesses achieve their goals through strategic talent acquisition.