Deputy Unit Manager - Operations and Service

This role involves overseeing and managing operational processes and service delivery within a unit. The Deputy Unit Manager will be responsible for ensuring efficiency, quality, and adherence to established procedures, while also leading and developing a team to achieve operational goals and provide excellent customer service.

Key Responsibilities:

Managing daily operations and ensuring smooth workflow.
Supervising and mentoring team members, providing guidance and support.
Monitoring performance metrics and identifying areas for improvement.
Implementing and maintaining operational policies and procedures.
Ensuring compliance with regulatory requirements.
Handling escalated customer issues and resolving complaints.
Collaborating with other departments to optimize processes.
Contributing to the development of training programs for team members.

Requirements/Qualifications:

Proven experience in operations and service management.
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Analytical and problem-solving skills.
Ability to work effectively under pressure and meet deadlines.
Proficiency in relevant software and systems.
Experience in the financial services industry is a plus.

About the Company: Bajaj Finance Limited is a leading financial services company providing a wide range of products and services to individuals and businesses. They are dedicated to offering innovative and customer-centric solutions in the lending and investment space.