Support Engineer

This role focuses on providing technical support and troubleshooting assistance to clients and internal teams. The Support Engineer will be responsible for resolving technical issues, ensuring client satisfaction, and contributing to the overall stability and performance of systems.

Key Responsibilities:

Provide technical support to clients and internal users.
Troubleshoot and resolve hardware and software issues.
Document support requests and resolutions.
Escalate complex issues to senior support staff.
Contribute to the development of support documentation and knowledge base articles.
Monitor system performance and identify areas for improvement.

Requirements/Qualifications:

2 to 7 years of experience in a technical support role.
Strong troubleshooting and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Experience with operating systems and common software applications.
Familiarity with networking concepts.

About the Company: Team Computers is a leading provider of technology solutions, specializing in delivering comprehensive IT services and support to businesses. They focus on helping organizations leverage technology to achieve their goals and improve operational efficiency.