Non-Voice Voice Process Executive

This role involves providing excellent customer service and support through non-voice channels. The ideal candidate will be responsible for resolving customer inquiries, addressing concerns, and ensuring a positive customer experience while utilizing various communication platforms.

Key Responsibilities:

Handling customer inquiries and resolving issues via email and chat.
Providing accurate and timely information to customers.
Escalating complex issues to the appropriate teams.
Maintaining detailed records of customer interactions.
Ensuring adherence to company policies and procedures.

Requirements/Qualifications:

0-1 years of experience in a customer service or support role.
Excellent written communication skills.
Strong problem-solving abilities.
Ability to work independently and as part of a team.
Proficiency in using computer applications and online communication tools.

About the Company: Takecare Manpower Services is a staffing and recruitment firm dedicated to connecting talented individuals with leading organizations. They specialize in providing comprehensive human resource solutions across various industries.