Desktop Support Engineer

This role involves providing technical support and troubleshooting assistance to end-users, ensuring the smooth operation of computer systems and related hardware and software. The Desktop Support Engineer will be responsible for resolving technical issues, maintaining computer systems, and providing excellent customer service.

Key Responsibilities:

Provide first-level technical support to end-users.
Troubleshoot hardware and software issues.
Install, configure, and maintain computer systems and peripherals.
Manage user accounts and permissions.
Document support requests and resolutions.
Escalate complex issues to higher-level support teams.
Ensure data security and integrity.

Requirements/Qualifications:

0 to 1 years of experience in a technical support role.
Strong understanding of computer hardware and software.
Excellent troubleshooting skills.
Good communication and interpersonal skills.
Ability to work independently and as part of a team.
Familiarity with operating systems (Windows, macOS).
Basic networking knowledge.

About the Company: Resultrax IT Services LLP is a technology services provider focused on delivering innovative solutions to businesses. The company specializes in assisting organizations with their technology needs and helping them achieve their business goals.