IT Desktop Engineer

This role involves providing technical support and maintaining desktop infrastructure to ensure smooth operations for users. The IT Desktop Engineer will be responsible for troubleshooting hardware and software issues, managing user accounts, and implementing security measures to protect company data.

Key Responsibilities

Provide first and second-level technical support to end-users.
Troubleshoot and resolve hardware, software, and network issues.
Manage user accounts and access permissions.
Install, configure, and maintain desktop operating systems and applications.
Implement and maintain security measures to protect company data.
Document support requests and resolutions.
Assist with IT projects as needed.

Requirements/Qualifications

1 to 4 years of experience in IT support or a related role.
Strong knowledge of desktop operating systems (Windows).
Experience with troubleshooting hardware and software issues.
Familiarity with network protocols and connectivity.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.

About the Company

Sisl Infotech is a technology solutions provider focused on delivering innovative services to businesses. They specialize in assisting organizations with their technology needs to improve efficiency and drive growth.