Senior SAP Service Delivery Manager

This role focuses on managing and optimizing SAP service delivery operations, ensuring high-quality service and client satisfaction. The Senior SAP Service Delivery Manager will be responsible for leading a team, coordinating resources, and proactively addressing issues to maintain a stable and efficient SAP environment.

Key Responsibilities:

Manage and oversee the day-to-day operations of the SAP service delivery team.
Ensure adherence to service level agreements (SLAs) and key performance indicators (KPIs).
Proactively identify and resolve issues impacting SAP performance and availability.
Coordinate with various stakeholders, including technical teams, business users, and clients.
Implement and maintain best practices for SAP service delivery.
Manage incident and problem management processes.
Contribute to continuous improvement initiatives.

Requirements/Qualifications:

Significant experience in SAP service delivery management.
Strong understanding of SAP modules and functionalities.
Excellent leadership and team management skills.
Proven ability to manage incidents and resolve complex technical issues.
Effective communication and interpersonal skills.
Experience with ITIL framework and service management best practices.

About the Company: Ernst Young LLP is a global professional services firm providing a range of services including assurance, tax, transaction and consulting. The company helps clients improve their performance by solving their most complex problems and seizing their opportunities.