Production Application Support Engineer

This role focuses on providing robust support for production applications, ensuring stability, performance, and timely resolution of issues. The ideal candidate will possess strong technical skills, a proactive approach to problem-solving, and the ability to work effectively within a team to maintain a high level of service.

Key Responsibilities:

Monitor production systems and applications for performance and errors.
Troubleshoot and resolve application issues in a timely manner.
Participate in on-call rotations to provide after-hours support.
Collaborate with development and infrastructure teams to implement solutions.
Document support processes and procedures.
Contribute to the improvement of system stability and performance.

Requirements/Qualifications:

Experience in application support within a production environment.
Strong understanding of ITIL principles and practices.
Excellent analytical and problem-solving skills.
Ability to work independently and as part of a team.
Good communication and interpersonal skills.
Experience with scripting languages (e.g., Python, Bash) is a plus.

About the Company: FIS is a global leader in financial technology, providing solutions that drive financial services innovation. They help businesses around the world navigate the complexities of the financial landscape and deliver exceptional customer experiences.