Major Incident Management

This role focuses on ensuring rapid and effective resolution of critical incidents impacting business operations. The Major Incident Manager will lead the coordination and communication efforts during major incidents, working closely with technical teams to minimize downtime and restore services as quickly as possible.

Key Responsibilities:

Lead and facilitate major incident response calls.
Coordinate communication between technical teams, stakeholders, and management.
Ensure timely and accurate updates on incident status.
Identify root causes of major incidents and drive preventative actions.
Document major incident timelines and resolutions.
Analyze incident trends to improve overall system stability.

Requirements/Qualifications:

6 to 10 years of experience in IT operations or related field.
Proven experience in incident management and problem management.
Strong communication and interpersonal skills.
Ability to work effectively under pressure.
Experience with incident management tools and processes.
Solid understanding of IT infrastructure and service delivery.

About the Company: Tata Consultancy Services is a global leader in technology services and consulting. The company helps businesses across various industries transform and thrive in the digital age by providing innovative solutions and services.