Desktop Support Engineer

This role involves providing technical support and troubleshooting assistance to end-users, ensuring the smooth operation of computer systems and related hardware and software. The Desktop Support Engineer will be responsible for resolving technical issues, maintaining systems, and contributing to a positive user experience.

Key Responsibilities

Provide first and second-level technical support to end-users.
Troubleshoot and resolve hardware, software, and network issues.
Install, configure, and maintain desktop operating systems and applications.
Manage user accounts and access permissions.
Perform system updates and security patches.
Document support requests and resolutions.
Escalate complex issues to senior support staff.

Requirements/Qualifications

2 to 7 years of experience in desktop support or a related role.
Strong knowledge of Windows operating systems.
Experience with hardware troubleshooting and repair.
Familiarity with common software applications.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Problem-solving and analytical skills.

About the Company CMS IT Services is a technology solutions provider focused on delivering innovative and reliable services to businesses. They specialize in helping organizations optimize their IT infrastructure and achieve their business goals through technology.