Product Technical Support Analyst

This role involves providing technical support and analysis for our product suite, ensuring smooth operations and resolving complex issues. The ideal candidate will possess strong analytical skills, a customer-focused approach, and the ability to collaborate effectively within a team.

Key Responsibilities:

Provide technical support to internal and external clients.
Analyze and troubleshoot product-related issues.
Document support processes and resolutions.
Collaborate with development and engineering teams to resolve complex problems.
Contribute to the improvement of product documentation and training materials.

Requirements/Qualifications:

Experience in a technical support or analyst role.
Strong understanding of trust accounting principles.
Familiarity with IAM (Identity and Access Management) concepts.
Excellent analytical and problem-solving skills.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.

About the Company: FIS is a global leader in financial technology, providing solutions that drive financial services innovation. We empower organizations to navigate the evolving landscape of financial technology and deliver exceptional customer experiences.