Telecaller

This role involves direct communication with potential and existing customers to provide information, answer inquiries, and promote products or services. The Telecaller will be responsible for building rapport with customers, addressing their concerns, and ensuring a positive customer experience.

Key Responsibilities:

Answering inbound calls and responding to customer inquiries.
Making outbound calls to potential customers to generate leads and promote products/services.
Providing accurate information about products, services, and promotions.
Resolving customer complaints and escalating issues as needed.
Maintaining detailed records of customer interactions and sales activities.
Meeting or exceeding sales targets and performance goals.

Requirements/Qualifications:

Excellent communication and interpersonal skills.
Ability to actively listen and understand customer needs.
Strong problem-solving and conflict-resolution skills.
Proficiency in using computer systems and telephone equipment.
Ability to work independently and as part of a team.
Customer service oriented with a positive attitude.

About the Company: Bharat Software Solutions is a technology company focused on providing software development and IT services to a diverse range of clients. They specialize in creating innovative solutions to meet the evolving needs of businesses.