Customer Support Representative

This role provides essential support to customers, ensuring their satisfaction and resolving their inquiries effectively. The Customer Support Representative will be the primary point of contact for customers, addressing their concerns and providing solutions in a timely and professional manner.

Key Responsibilities:

Responding to customer inquiries via phone, email, and chat.
Troubleshooting and resolving customer issues.
Providing accurate information about products and services.
Escalating complex issues to appropriate teams.
Documenting customer interactions and resolutions.
Maintaining a positive and helpful attitude.

Requirements/Qualifications:

Excellent communication and interpersonal skills.
Strong problem-solving abilities.
Ability to work independently and as part of a team.
Proficiency in computer applications.
Customer service experience preferred.
1 to 5 years of relevant experience.

About the Company: Tech Mahindra is a global technology company that provides innovative solutions and services to businesses worldwide. They focus on enabling digital transformation and helping clients achieve their business goals through technology.