Team Leader - International Voice Collections

This role involves leading a team of collections specialists focused on international voice interactions. The Team Leader will be responsible for ensuring the team meets performance goals, maintains high quality standards, and provides excellent customer service while recovering outstanding debts.

Key Responsibilities:

Lead and motivate a team of collections representatives.
Monitor team performance and provide coaching and feedback.
Ensure adherence to company policies and regulatory requirements.
Handle escalated customer inquiries and resolve complex issues.
Develop and implement strategies to improve collection rates and efficiency.
Maintain accurate records of all collection activities.
Participate in team meetings and training sessions.

Requirements/Qualifications:

5 to 10 years of experience in collections or a related field.
Proven leadership experience with a track record of success.
Excellent communication and interpersonal skills.
Strong analytical and problem-solving abilities.
Ability to work independently and as part of a team.
Proficiency in Microsoft Office Suite.
Experience with collections software and systems.

About the Company: Gratitude is a provider of financial services solutions. We focus on helping businesses manage their financial health and achieve their goals through innovative and customer-centric approaches.