End User Computing Service Operations Lead

This role is focused on leading and managing the end-user computing service operations team, ensuring the smooth and efficient delivery of IT services to support the organization's workforce. The ideal candidate will possess strong leadership skills, technical expertise in end-user computing environments, and a proven ability to manage incidents, problems, and changes effectively.

Key Responsibilities:

Lead and manage a team of service operations specialists.
Oversee the day-to-day operations of the end-user computing environment.
Manage incidents, problems, and changes related to end-user computing services.
Develop and implement service level agreements (SLAs) and operational procedures.
Ensure adherence to ITIL best practices.
Collaborate with other IT teams to deliver integrated solutions.
Identify and implement improvements to service delivery processes.

Requirements/Qualifications:

Experience in end-user computing service operations.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Experience with ITIL framework.
Knowledge of operating systems, desktop applications, and hardware.
Ability to troubleshoot and resolve technical issues.
Experience with service management tools.

About the Company: Intuitive Apps is a technology company dedicated to providing innovative solutions to businesses. We focus on developing and delivering software and services that enhance productivity and streamline operations within various industries.