Customer Service Executive - Provisioning & Configuration

This role focuses on providing exceptional customer service and technical support related to provisioning and configuration processes. The Customer Service Executive will be responsible for addressing customer inquiries, resolving issues, and ensuring a smooth and efficient service delivery experience.

Key Responsibilities:

Responding to customer inquiries and resolving technical issues related to provisioning and configuration.
Performing configuration tasks and ensuring accurate setup of services.
Troubleshooting and diagnosing technical problems.
Escalating complex issues to higher-level support teams.
Maintaining accurate records of customer interactions and resolutions.
Collaborating with other teams to ensure seamless service delivery.

Requirements/Qualifications:

0-5 years of experience in a customer service or technical support role.
Strong communication and interpersonal skills.
Ability to troubleshoot and resolve technical issues.
Experience with provisioning and configuration processes is a plus.
Excellent problem-solving skills.
Ability to work independently and as part of a team.

About the Company: Tata Communications is a global leader in connectivity and communication solutions. The company helps businesses transform and thrive in the digital age by providing a range of services that enable seamless communication and data transfer.