Assistant Manager - Collections

This role focuses on managing and optimizing collection processes to ensure timely recovery of outstanding payments. The Assistant Manager will be responsible for leading a team, implementing effective collection strategies, and maintaining strong relationships with customers.

Key Responsibilities:

Manage a team of collection specialists, providing guidance and training.
Develop and implement collection strategies to maximize recovery rates.
Monitor and analyze collection performance, identifying areas for improvement.
Negotiate payment plans and settlements with customers.
Ensure compliance with relevant regulations and company policies.
Maintain accurate records of collection activities and customer interactions.
Collaborate with other departments to resolve payment issues.

Requirements/Qualifications:

Proven experience in collections or a related field.
Strong leadership and team management skills.
Excellent communication and negotiation skills.
Ability to analyze data and identify trends.
Proficiency in Microsoft Office Suite.
Detail-oriented and organized.
Ability to work independently and as part of a team.

About the Company: Delhivery is a leading provider of logistics and supply chain solutions. They offer a comprehensive suite of services to businesses across various industries, facilitating the movement of goods and information.