Customer Services Engineer

This role focuses on providing technical support and ensuring the smooth operation of our systems for our valued customers. The Customer Services Engineer will be responsible for troubleshooting issues, resolving technical challenges, and collaborating with internal teams to deliver exceptional service.

Key Responsibilities

Provide technical support to customers via various channels.
Diagnose and resolve technical issues related to our products and services.
Escalate complex issues to appropriate teams and track resolution.
Document technical solutions and create knowledge base articles.
Collaborate with engineering and product teams to improve product quality and customer experience.
Maintain a high level of customer satisfaction.

Requirements/Qualifications

Bachelor's degree in Engineering or a related field.
5 to 6 years of experience in a customer service or technical support role.
Strong troubleshooting and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Experience with relevant technologies and systems.

About the Company Barco Electronic Systems Ltd is a global leader in visualization and integrated media systems. We deliver innovative solutions for a wide range of industries, enabling immersive experiences and connecting people through digital technology.