Voice Process

This role involves providing excellent customer service and support through voice interactions. The ideal candidate will be adept at handling customer inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

Handling inbound customer calls and emails.
Providing accurate information and resolving customer inquiries.
Troubleshooting and resolving technical issues.
Escalating complex issues to appropriate teams.
Maintaining detailed records of customer interactions.
Adhering to quality standards and service level agreements.

Requirements/Qualifications:

1 to 5 years of experience in a voice-based customer service role.
Excellent communication and interpersonal skills.
Strong problem-solving abilities.
Ability to work independently and as part of a team.
Proficiency in computer applications.
Customer-focused attitude and a commitment to providing exceptional service.

About the Company: Capgemini is a global leader in technology services and digital transformation. They help organizations navigate their digital journeys and achieve their business objectives through innovative solutions and services.