Customer Service International Voice Supervisor

This role involves leading and supervising a team of customer service representatives handling international voice interactions. The supervisor will be responsible for ensuring excellent customer service, maintaining quality standards, and driving team performance within a dynamic and fast-paced environment.

Key Responsibilities:

Supervise and mentor a team of customer service representatives.
Monitor team performance and provide coaching and feedback.
Ensure adherence to quality standards and service level agreements.
Handle escalated customer issues and resolve them effectively.
Contribute to process improvement initiatives.
Schedule and manage team resources to optimize productivity.

Requirements/Qualifications:

Experience in a customer service supervisory role.
Strong communication and interpersonal skills.
Ability to motivate and lead a team.
Excellent problem-solving and decision-making abilities.
Proficiency in customer service software and tools.
Experience with international voice support is a plus.

About the Company: Hexaware Technologies is a global provider of information technology and business process services. The company focuses on delivering innovative solutions to clients across various industries, helping them transform their businesses and achieve their strategic goals.