Senior Support Analyst

This role involves providing expert support and analysis for HRIS systems, ensuring their smooth operation and alignment with business needs. The Senior Support Analyst will be responsible for troubleshooting issues, implementing enhancements, and collaborating with stakeholders to optimize HR processes.

Key Responsibilities

Provide technical support and troubleshooting for HRIS applications.
Analyze user requirements and translate them into functional specifications.
Implement and test system enhancements and upgrades.
Develop and maintain documentation for HRIS processes and procedures.
Collaborate with cross-functional teams to resolve issues and improve system performance.
Assist in the training of end-users on HRIS functionalities.
Monitor system performance and identify areas for improvement.

Requirements/Qualifications

5 to 9 years of experience in HRIS support and analysis.
Strong understanding of HR processes and best practices.
Experience with HRIS systems (specific system not mentioned, so keeping it generic).
Excellent analytical and problem-solving skills.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.

About the Company

CMA CGM is a global leader in shipping and logistics, facilitating the movement of goods worldwide. The company provides comprehensive transportation and supply chain solutions to businesses across various industries.