Customer Service Executive - Global Network Operations

This role focuses on providing exceptional customer service and support within a global network operations environment. The Customer Service Executive will be a key point of contact for clients, ensuring their needs are met and issues are resolved efficiently and effectively. This position requires strong communication skills, problem-solving abilities, and a dedication to delivering a positive customer experience.

Key Responsibilities:

Provide first-level support to customers regarding network operations.
Troubleshoot and resolve customer issues in a timely manner.
Escalate complex issues to appropriate teams.
Maintain accurate records of customer interactions and resolutions.
Proactively identify and address potential customer concerns.
Collaborate with internal teams to improve service delivery.

Requirements/Qualifications:

2 to 4 years of experience in a customer service role.
Strong communication and interpersonal skills.
Excellent problem-solving abilities.
Ability to work independently and as part of a team.
Experience with network operations is a plus.
Proficiency in using customer service software and tools.

About the Company: Tata Communications is a global leader in connectivity and digital solutions. The company empowers businesses to transform their operations and connect with customers in new and innovative ways, delivering solutions across various industries.