Desktop Support Engineer

This role is focused on providing technical support and troubleshooting assistance to end-users, ensuring the smooth operation of computer systems and related technologies within the organization. The Desktop Support Engineer will be responsible for resolving hardware and software issues, maintaining system security, and contributing to a positive user experience.

Key Responsibilities:

Provide first and second-level technical support to end-users.
Troubleshoot and resolve hardware, software, and network issues.
Install, configure, and maintain desktop operating systems and applications.
Manage user accounts and access permissions.
Perform system updates and security patches.
Document support requests and resolutions.
Assist with IT projects and initiatives.

Requirements/Qualifications:

1 to 3 years of experience in a desktop support role.
Strong knowledge of Windows operating systems.
Experience with Microsoft Office Suite.
Familiarity with hardware troubleshooting and repair.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Problem-solving skills and attention to detail.

About the Company: Crescendo Global Leadership is a firm dedicated to providing specialized services within the technology sector. They focus on connecting talent with opportunities and supporting organizations in achieving their strategic goals.