Collection Associate - Recovery

This role focuses on managing and recovering outstanding debts while maintaining positive customer relationships. The Collection Associate will be responsible for contacting debtors, negotiating payment plans, and ensuring timely resolution of accounts. This position requires strong communication, negotiation, and problem-solving skills, along with a commitment to ethical and compliant debt recovery practices.

Key Responsibilities:

Contacting debtors via phone, email, and other channels to discuss outstanding balances.
Negotiating payment plans and settlements to resolve accounts.
Maintaining accurate records of all communication and collection activities.
Following up on payment arrangements and ensuring timely payments.
Investigating and resolving customer disputes related to billing and collections.
Adhering to all applicable laws and regulations regarding debt collection.
Escalating complex or unresolved cases to senior team members.

Requirements/Qualifications:

Experience in collections or a related field is preferred.
Excellent communication and interpersonal skills.
Strong negotiation and problem-solving abilities.
Ability to work independently and as part of a team.
Proficiency in Microsoft Office Suite.
Detail-oriented and organized.
Ability to maintain confidentiality and handle sensitive information.

About the Company:

GIPS Consultancy Services provides specialized financial services, assisting businesses with debt management and recovery solutions. They focus on delivering effective and compliant strategies to optimize financial performance for their clients.