International Voice Process Executive - Customer Support

This role involves providing exceptional customer support through voice communication, handling inquiries, resolving issues, and ensuring customer satisfaction within an international context. The ideal candidate will possess strong communication skills, problem-solving abilities, and a customer-centric approach.

Key Responsibilities:

Responding to customer inquiries via phone and other communication channels.
Troubleshooting and resolving customer issues efficiently and effectively.
Providing accurate information and guidance to customers.
Escalating complex issues to appropriate teams.
Maintaining detailed records of customer interactions.
Adhering to quality standards and service level agreements.

Requirements/Qualifications:

2 to 4 years of experience in a customer support role.
Excellent verbal communication and interpersonal skills.
Strong problem-solving and analytical abilities.
Ability to work independently and as part of a team.
Proficiency in using computer systems and software applications.
Experience in international customer support is a plus.

About the Company: Diebold is a global leader in technology solutions for security and financial institutions. They provide innovative products and services that help organizations protect their assets and serve their customers.