Fault Management L2 Engineer

This role focuses on providing second-level support for fault management systems, ensuring the stability and reliability of network infrastructure. The engineer will be responsible for troubleshooting complex issues, escalating to higher-level support when necessary, and contributing to the continuous improvement of fault management processes.

Key Responsibilities:

Investigate and resolve escalated fault management incidents.
Perform root cause analysis of recurring issues and implement preventative measures.
Monitor fault management systems and proactively identify potential problems.
Develop and maintain documentation related to fault management procedures.
Collaborate with other teams to ensure seamless integration of fault management systems.
Participate in on-call rotations to provide 24/7 support.

Requirements/Qualifications:

Strong understanding of fault management principles and practices.
Experience with network monitoring tools and systems.
Excellent troubleshooting and problem-solving skills.
Ability to work effectively in a team environment.
Good communication and interpersonal skills.
Experience with relevant technologies (e.g., SNMP, syslog, ticketing systems).

About the Company: Nokia is a global leader in providing technology and services to telecommunications, enterprise, and public sector customers. The company focuses on creating innovative solutions that connect people and things across the globe.