Application Support Manager

This role focuses on ensuring the stability, performance, and availability of critical applications within a dynamic banking environment. The Application Support Manager will lead a team responsible for resolving incidents, managing changes, and proactively identifying areas for improvement in the application landscape.

Key Responsibilities:

Manage and lead a team of application support engineers.
Provide technical expertise and guidance to the support team.
Troubleshoot and resolve complex application issues in a timely manner.
Implement and maintain monitoring tools and processes to proactively identify potential problems.
Collaborate with development, infrastructure, and other IT teams to ensure smooth application operations.
Manage incident and change management processes.
Develop and maintain documentation for application support procedures.
Participate in on-call rotation to provide 24/7 support.

Requirements/Qualifications:

Bachelor's degree in Computer Science or a related field.
3 to 8 years of experience in application support or a similar role.
Strong understanding of ITIL principles and practices.
Experience with incident, problem, and change management.
Excellent communication and interpersonal skills.
Ability to work effectively in a team environment.
Experience with banking applications is a plus.

About the Company: Indusind Bank is a leading financial institution providing a wide range of banking and financial services. They are committed to delivering innovative solutions and exceptional customer experiences in the financial sector.