Customer Support Representative

This role involves providing exceptional customer service and support to clients and members. The Customer Support Representative will be the primary point of contact for inquiries, resolving issues, and ensuring a positive experience.

Key Responsibilities

Responding to customer inquiries via phone, email, and chat.
Troubleshooting and resolving customer issues efficiently and effectively.
Providing accurate information about products and services.
Escalating complex issues to appropriate teams.
Maintaining detailed records of customer interactions.
Adhering to company policies and procedures.

Requirements/Qualifications

2-6 years of experience in a customer support role.
Excellent communication and interpersonal skills.
Strong problem-solving abilities.
Ability to work independently and as part of a team.
Proficiency in computer applications and customer support software.
High school diploma or equivalent.

About the Company RxAdvance PBM operates within the healthcare industry, focusing on providing pharmacy benefit management solutions. They are dedicated to improving patient outcomes and optimizing healthcare costs.