Sr. Specialist - Production Services, Infrastructure Support Analyst

This role focuses on providing expert support and maintenance for production services and infrastructure. The successful candidate will be responsible for ensuring the stability, performance, and security of critical systems, proactively identifying and resolving issues, and contributing to the continuous improvement of infrastructure operations.

Key Responsibilities:

Monitor and troubleshoot production systems and infrastructure.
Respond to and resolve incidents and service requests in a timely manner.
Perform root cause analysis and implement preventative measures.
Participate in on-call rotations to provide 24/7 support.
Collaborate with cross-functional teams to resolve complex issues.
Contribute to the development and maintenance of documentation.
Implement and maintain infrastructure security best practices.
Participate in infrastructure projects and upgrades.

Requirements/Qualifications:

5 to 10 years of experience in IT infrastructure support.
Strong understanding of production environments and infrastructure components.
Experience with systems administration and troubleshooting.
Excellent communication and problem-solving skills.
Ability to work independently and as part of a team.
Experience with monitoring tools and automation.
Knowledge of ITIL framework and best practices.

About the Company: BNY Mellon International Operations India Private Limited is a global financial services organization providing investment management and data services. They support clients across a range of asset classes and markets worldwide.