OPI Operator Customer Service

This role involves providing support and assistance to customers through various communication channels. The OPI Operator will be responsible for handling inquiries, resolving issues, and ensuring a positive customer experience. This position requires excellent communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

Responding to customer inquiries via phone, email, and chat.
Troubleshooting and resolving customer issues.
Providing accurate information and guidance to customers.
Documenting customer interactions and resolutions.
Escalating complex issues to appropriate teams.

Requirements/Qualifications:

Excellent verbal and written communication skills.
Strong problem-solving abilities.
Ability to work independently and as part of a team.
Proficiency in computer applications.
Customer service experience preferred.

About the Company: Lionbridge is a global leader in providing language, data, and artificial intelligence services. The company helps businesses around the world to create better products and services by connecting them with the talent and technology they need.