Specialist - Order to Cash Collections

This role focuses on managing and optimizing the order-to-cash process, specifically within collections. The Specialist will be responsible for ensuring timely and accurate collections, minimizing outstanding receivables, and maintaining strong customer relationships.

Key Responsibilities:

Manage and resolve outstanding accounts receivable.
Contact customers regarding past due invoices.
Negotiate payment plans and settlements.
Maintain accurate records of collection activities.
Identify and escalate complex collection issues.
Ensure compliance with company policies and procedures.
Collaborate with internal teams to resolve billing discrepancies.

Requirements/Qualifications:

Experience in collections or accounts receivable.
Strong communication and negotiation skills.
Attention to detail and accuracy.
Ability to work independently and as part of a team.
Proficiency in Microsoft Office Suite.
Experience with collections software is a plus.

About the Company: Genpact is a global professional services firm that helps organizations transform and improve their operations. They provide a wide range of services, including business process management, technology consulting, and digital solutions, to clients across various industries.