SAP Support Center Lead

This role is for a seasoned professional to lead and manage a team providing SAP support services. The Support Center Lead will be responsible for ensuring timely resolution of issues, maintaining high levels of customer satisfaction, and driving continuous improvement in support processes.

Key Responsibilities:

Lead and mentor a team of SAP support specialists.
Manage and prioritize incoming support requests.
Troubleshoot and resolve complex SAP issues.
Develop and implement support processes and procedures.
Collaborate with other IT teams to ensure seamless integration.
Monitor and report on support performance metrics.
Identify and implement opportunities for process improvement.

Requirements/Qualifications:

Extensive experience in SAP support.
Proven leadership and team management skills.
Strong analytical and problem-solving abilities.
Excellent communication and interpersonal skills.
Experience with SAP modules (e.g., FI/CO, MM, SD).
Ability to work effectively under pressure.
Experience with ITIL framework is a plus.

About the Company: ISS Softtech is a technology solutions provider focused on delivering innovative services to businesses across various sectors. They specialize in helping organizations optimize their operations through technology and expertise.