Desktop Support Engineer

This role involves providing technical support and troubleshooting assistance to end-users, ensuring the smooth operation of computer systems and related hardware and software. The Desktop Support Engineer will be responsible for resolving technical issues, maintaining computer systems, and providing excellent customer service.

Key Responsibilities:

Provide first and second-level technical support to end-users.
Troubleshoot hardware and software issues.
Install, configure, and maintain computer systems, printers, and other peripherals.
Manage user accounts and permissions.
Perform system updates and patches.
Document support requests and resolutions.
Escalate complex issues to senior support staff.
Ensure data security and integrity.

Requirements/Qualifications:

2 to 4 years of experience in desktop support.
Strong knowledge of Windows operating systems.
Experience with hardware troubleshooting and repair.
Familiarity with Microsoft Office Suite.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Problem-solving and analytical skills.

About the Company: 3i Infotech is a technology company focused on providing innovative solutions to businesses across various industries. They help organizations optimize their operations and achieve their strategic goals through technology-driven services.