Collection Executive - Voice Process

This role focuses on managing and resolving outstanding payments through effective communication and customer service. The Collection Executive will be responsible for contacting customers, understanding their payment situations, and working towards mutually agreeable solutions to ensure timely recovery of dues.

Key Responsibilities:

Contacting customers via phone to discuss outstanding balances.
Understanding customer payment history and identifying reasons for delinquency.
Negotiating payment plans and settlements with customers.
Maintaining accurate records of all customer interactions and payment arrangements.
Following up with customers to ensure adherence to payment agreements.
Escalating complex cases to senior team members as needed.
Adhering to company policies and regulatory guidelines.

Requirements/Qualifications:

1 to 5 years of experience in a collections or customer service role.
Excellent communication and interpersonal skills.
Strong negotiation and problem-solving abilities.
Ability to remain calm and professional in challenging situations.
Proficiency in using computer systems and software applications.
Detail-oriented and organized.

About the Company: Credicus Business Services provides specialized support services to businesses. They focus on helping organizations optimize their operations and achieve their financial goals through tailored solutions.