Customer Service Executive - Two Wheeler Loans

This role is focused on providing exceptional customer service and support related to two-wheeler loans. The Customer Service Executive will be the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive experience throughout the loan lifecycle.

Key Responsibilities:

Handle customer inquiries and resolve issues promptly and effectively.
Provide accurate information about loan products and services.
Process loan applications and documentation.
Maintain customer records and ensure data accuracy.
Follow up with customers to ensure satisfaction and address any outstanding concerns.
Adhere to company policies and procedures.

Requirements/Qualifications:

Excellent communication and interpersonal skills.
Strong problem-solving abilities.
Ability to work independently and as part of a team.
Customer service experience preferred.
Proficiency in computer applications.
Experience in the financial services industry is a plus.

About the Company: Tata Capital Ltd. is a financial services provider offering a range of solutions to individuals and businesses. They are committed to delivering innovative and customer-centric financial products and services.