Customer Support Executive

This role involves providing exceptional customer support via various channels, ensuring customer satisfaction and resolving inquiries effectively. The Customer Support Executive will be a key point of contact for customers, addressing their needs and contributing to a positive customer experience.

Key Responsibilities:

Providing customer support via US chat and email.
Responding to customer inquiries and resolving issues promptly.
Upselling products and services to existing customers.
Maintaining accurate records of customer interactions.
Escalating complex issues to appropriate teams.

Requirements/Qualifications:

0 to 3 years of experience in customer support.
Excellent communication and interpersonal skills.
Ability to handle multiple tasks simultaneously.
Strong problem-solving skills.
Proficiency in using customer support tools and software.

About the Company: Sutherland is a global provider of business process outsourcing services. They help clients improve their performance by delivering innovative solutions and exceptional customer experiences across various industries.